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Personal touch vital when dealing with underperformers

Executive coaches say poor work often results from CEOs failing to take the time to understand what motivates employees Pullen While every association CEO aims to hire the best person for the job, the reality is sometimes things do not go as planned. Such was the experience of one CEO who had hired a high-level lobbyist to reach out to the lawmakers the group was missing. In terms of personality, the lobbyist was "just a straight-up decent human being… a good person you would like to belly up to a bar and have a burger and a beer with," the CEO said. But when it came to work, the lobbyist's performance was lacking, and the work of the staffers in the team suffered as… Read More